Updates and Resources
Here are some resources for Business and Individuals that we hope will be helpful during this challenging time. We need to support and help each other as much as possible.
We are in this together.

Please pay close attention to the dates of the information as new information and programs are emerging daily.

Last Update: Mar 27, 2020

The information on this page has been compiled from many sources that are not all controlled by AIS Solutions. While all reasonable care has been taken in the compilation and publication of the contents of this page, AIS Solutions makes no representations or warranties, whether express or implied, as to the accuracy or suitability of the information or materials contained in this resource.
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Canada Emergency Business Account


A new loan program that will be implemented by eligible financial institutions in cooperation with EDC (Export Development Canada)

  • Interest free loans of up to $40,000 to small businesses and not-for-profits, to help cover operating costs during a period of reduced revenues
  • To qualify, you must demonstrate that you paid between $50,000 and $1 million in total payroll in 2019.  
  • Repaying the balance of the loan on or before December 31, 2022 will result in loan forgiveness of 25% or up to $10,000.

Details on applications not yet released - estimated Monday, March 30th.

Loan Guarantee  


  • Issuance of new operating credit and cash flow term loans of up to $6.25 million to SME's
  • Jointly issued between EDC and financial institutions

Contact your financial institution to determine whether this program is a good fit for your needs.

Co-Lending Program


  • Issuance of new operating credit and cash flow term loans of up to $6.25 million to SME's
  • Jointly issued between BDC and financial institutions

Contact your financial institution to determine whether this program is a good fit for your needs.

Business Credit Availability Program (BCAP)

MARCH 19 - (Updated Mar 26)

If you are concerned about your cashflow in the coming weeks or months, we would highly recommend that you apply for the loan assistance that the government is currently offering for small businesses.  It may help alleviate some cashflow issues, as currently, there is no known timeline for how long there will be self-isolation or quarantine requests.  We always prefer to err on the side of caution, and would rather have the financial resources and not need them, rather than need them and not be able to get them fast enough. That however, is a business decision that you and your partners must make individually. 

The application process is fairly straightforward and would take you about 30 minutes to complete.  A couple of things to note on these loans:

  • They are looking for personal guarantees from the business owner(s)
  • They do request information about the personal net worth of the business owner(s)
  • You must have been in business for 2 years.
  • They are requesting financial and tax information for the last two years of the business (if they approve your initial application)
  • This is a loan, and not an operating line of credit.  We have not received any information yet as to the structure of the loan and whether there are early repayment plans with no penalty, if you end up not utilizing the funds.  
  • There is currently no information available on the interest rates, if any, which apply to the loan.
  • Working capital loans of up to $2 million with flexible terms and payment postponements for up to 6 months for qualifying businesses;
  • Postponement of payments for up to 6 months, free of charge, for existing BDC clients with total BDC loan commitment of $1 million or less

 Application Link for more than $100K loan - Non BDC Clients

 Application Link for less than $100K loan - Non BDC Clients

If you have a BDC Account Manager, reach out to them directly rather than completing the form.

If you need assistance with completing the loan application, don't hesitate to reach out.

Update MAR 26: None of the applications that we have submitted for our clients starting March 19th have as yet received a response due to the delays and backlog.  If you believe that this is something you may need, our recommendation is to apply sooner rather than later.

Energy Affordability



Support energy affordability for small business, farm, and residential consumers with approximately $5.6 billion towards electricity cost relief programs in 2020-21

No information as yet on how to apply/receive benefits.

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Temporary Wage Subsidy

MARCH 19 - (Updated March 27th)

On March 27th it was announced that this subsidy would be increased up to 75% and would apply retroactive to March 15th, 2020. Little other information has been released as yet, but is expected by March 30th.  We will update the information below from the previously announced subsidy as it becomes available.

Temporary Wage Subsidy - The Government announced a subsidy to help small businesses

  • This relates to payroll processed after March 18th, for a period of 3 months (June 18th)
  • Employers will be able to benefit immediately by reducing their remittances (tax liability) of income tax withheld on their employees’ remuneration (earnings)
  • Have been advised this is a reduction of Income tax payments and not CPP or EI. As a result, there should be no trigger for PIER reviews next year
  • The subsidy benefit is purely for the Employer, to hang onto extra cash flow. Therefore the employees Paycheque and Net Pay are unaffected by this change. They are still required to pay their fair share of Income Tax, CPP and EI. As such, the employer will still be required to match the CPP and EI accordingly.
  • Those eligible will include:
    • Corporations eligible for the Small business deduction
    • Non-profit organizations
    • Charities
    • Sole Proprietors (with a Business RP Number)
    • Partnerships (with a Business RP Number)
  • Those not eligible: - See above - you are now eligible with a valid RP Payroll number
    • Sole proprietors
    • Partnerships
    • Corporations not eligible for Small business deduction
  • The subsidy will be equal to 10% of remuneration (earnings) paid during that period up to a maximum subsidy of $1,375 per employee and $25,000 per employer.

Temporary Wage Subsidy - Qualification Info

MARCH 19 - (Updated March 26)

- Who qualifies - Small businesses who qualify for the small business deduction, non profit organizations and charities;  sole proprietors and partnerships with a valid Business Payroll (RP) number.

- When does it start - immediately. No application process or advance permission needed. On the next payroll run you process, you can start the calculation and with your next source deduction remittance, you can keep the first subsidy amount. 

You also have the ability to go back retroactively if you haven't claimed the subsidy on any payrolls paid after March 18th.

Temporary Wage Subsidy - Sample Calculation & Manual Entry

MARCH 19 - (Updated March 24)

Thanks to Andrew D'Abreu for posting this in a Facebook group. We've added some extra lines/commentary :-)

For a spreadsheet to track the subsidy, see below.

From how the language is written, the math could look something like this:

  1. The subsidy will be equal to 10% of remuneration (earnings) paid during that period up to a maximum subsidy of $1,375 per employee and $25,000 per employer 

Employee view example:

Employee Gross Wages $1,000

Less Income Tax ($300)

Less CPP ($30)

Less EI ($20)

Employee Net Pay $650

Employer source deductions tax responsibility:

Income Taxes $300

CPP - match $30

EI - match (1.4x 20) - $28

Tax liability $358

Less subsidy (10% x $1000 gross earnings)= ($100)

Adjusted Tax liability to remit - ($358-100)= $258

Given this tax break to the employer, the entry required would be:

Debit - Tax liability $100

Credit - Other Income $100 (this subsidy is confirmed to be taxable)

If you need assistance with this calculation, please reach out.

Temporary Wage Subsidy - Tracking Sheet by Employee


If you are processing your payroll in house, or not through an outsourced payroll provider, we've created a resource to help you calculate and track the subsidy.

There is still little information about what specifically needs to be tracked for this, or what will need to be reported, so we are erring on the cautious side and tracking subsidy by employee.

The sheet is set up to track 26 Employees and instructions are on the first tab. Here is the link to download the excel version.

You can access the Google Sheet version here.

Completing Record of Employment Form (ROE)


If you are completing the ROE's on your own, here is a quick guide to the codes to use on the ROE form based upon your circumstance (and if you still aren't sure, reach out to us and we'll help)

  • ROEs need to be coded with a reason for why they're being issued:
    • Use Code A — Shortage of Work / End of Contract or Season if:
      • You've closed your business or adjusted your workforce as a precaution. 
    • Use Code D — Illness/Injury for:
      • Actual illness or an employee who has tested positive. 
      • An employee who has travelled and is now self-isolating. 
    • Use Code N — Leave of Absence if:
      • The employee is making a personal choice to distance themselves out of an abundance of care. 
    • BOX 18 — Do not put a note in this field. This "flags" the ROE in the system and may slow processing. 

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Income Tax Deferments and Audit Delays

MARCH 18- (Updated Mar 23)

  • All businesses can defer, until after August 31, 2020, the payment of any corporate income tax amounts that become owing on or after today and before September 2020.  This relief would apply to tax balances due, as well as installments, under Part I of the Income Tax Act. No interest or penalties will accumulate on these amounts during this period. 
    • We have confirmed that at this time the filing deadlines remain intact, it is only payments which are delayed.
    • We have confirmed that these deferrals only apply to Corporate Income Tax, not HST or Source Deduction payments
    • This is in effect immediately
  • CRA  will not contact any small or medium (SME) businesses to initiate any post assessment GST/HST or Income Tax audits for the next four weeks. For the vast majority of businesses, the CRA will also temporarily suspend audit interaction with taxpayers and representatives.



You have the ability to defer corporate tax installments until August 31, 2020, with no interest or penalties. It isn't mandatory that you stop making the installments, but if cash is a concern in the coming months, we would certainly recommend it. We would rather that you hang onto your money, just in case :-)



Individual Provinces are rolling out deferral options for premiums related to WSIB/WCB/Worksafe Programs:

Ontario - Deferral of Premiums and Expenses - Schedule 1 employers with premiums owed to the WSIB will be allowed to defer reporting and payments until August 31, 2020

Employer Health Tax Premiums


Individual Provinces are rolling out deferral options for premiums related to Employer Health Tax Premiums.  There is still little information available on how to receive this assistance, or what is required.  Will be updated as more info becomes available.

Ontario - Retroactively reduce the EHT and temporarily increase the exemption from $490,000 to $1 million. Effective January 1,2021 the exemption would return to $490K.

GST/HST & Custom Duties Remittance Deferrals


  • Businesses, including self-employed individuals can defer until June 30, 2020, payments of GST/HST as well as customs duties owing on their imports
  • Deferral applies to GST/HST remittance for:
    • Monthly Filers - February, March and April 2020 reporting periods
    • Quarterly Filers - January 1, 2020 - March 31, 2020 reporting period
    • Annual Filers - Amounts collected & owing for previous fiscal year and installment for the current fiscal year
  • Deferral of GST and customs duty payments for imported good include amounts owing for March, April and May

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Phone Numbers


BDC - the Canadian government has set up a $10 Billion fund to assist business in this period.  The funds for entrepreneurs are currently being administered through the BDC. -More Info 

EDC  - The EDC has set up a toll free number number for anyone with any questions relating to exporting as the pandemic and its effects evolve, 1-800-229-0575.

CFIB - Has opened their helpline to all business owners including non-CFIB members for advice on managing COVID-19 situations in the workplace. Call them at 1-888-234-2232.

Government Call for Suppliers


Are you a business that can supply products and services in support of Canada’s response to COVID-19?

If so, Canada wants to hear from you. Find out more here

List of Essential Workplaces (Ontario)


The Ontario government announced the closure of all non-essential businesses in the province, which will come into effect, March 24th at 11:59 pm, for at least 14 days.

Please click here to view the list of essential businesses that are able to remain open.

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Canada Emergency Response Benefit (CERB)

MARCH 25 - (Updated Mar 26)

This was announced Mar 25 and replaces the proposed Emergency Care & Emergency Support Benefits announced Mar 18th. This has received Royal Assent.

  • Applications will start to be accepted April 6th
  • $2000/month taxable benefit for up to 4 months for workers who lose their income as a result of COVID19
  • Covers if lost their job, are sick, quarantined or taking care of someone who is sick
  • Covers working parents that must stay home without pay because of children who are sick, or because of school/daycare closures
  • Applies to wage earners, contract workers & self-employed individuals who wouldn't be eligible for EI
  • Applies to employed people who are not receiving income because of disruptions
  • All Canadians who have ceased working due to COVID19 whether EI eligible or not, would receive the CERB
  • Canadians receiving EI already (regular or sickness) should not apply to CERB
    • If benefits end before Oct 3, they could apply for the CERB once the EI benefits end, if they are still unable to return to work
    • Canadians who have applied for EI but application not yet processed would not need to reapply.
  • Canadians eligible for EI would be able to access their normal EI benefits after the 16 week period covered by CERB
  • Portal to apply for this will be available in early April 
  • CERB payments should be received within 10 days of application
  • Payment to be made every 4 weeks - March 15 - October 3

You will be able to apply in one of these three ways:

  • by accessing it on your CRA MyAccount secure portal;
  • by accessing it from your secure My Service Canada Account; or
  • by calling a toll free number equipped with an automated application process. (Phone number not yet available)
  • We recommend to Apply for these accounts if you don't already have them.

There has been discussion/interpretation that if you have already applied for EI, you do not need to also apply for this benefit, and that your claim will automatically be moved over to the CERB to receive the 16-week benefit.  We're not sure about this yet, but will keep you posted.

If you want to read the whole bill, and are fluent in legalese you can read it here - Bill C-13 

Full details here

Here's a video on How to Set up CRA's my Account -  CRA You Tube Video 

Links for CRA's My Account and My Business Account

Payments and Credits

MARCH 19 - (Updated March 26)

These are still in the proposal stage and are not set in stone.

Nothing required by you. You will receive automatically if you qualify:

  • One time payment to low and modest income families through the GST/HST credit in May 2020
  • Increase of the Child Tax Benefit for 2019-2020 by $300 per child. Beginning May 2020.

(Emergency Support Benefit - up to $900 bi-weekly, but no details yet on how/when to apply or if application is required - NO LONGER APPLICABLE - REPLACED BY THE CERB LISTED ABOVE)

Payment Deferrals

MARCH 19 - (Updated Mar 26)

  • The major banks are allowing Mortgage payment deferrals.  Your employees would need to call the bank and request this.  We have been told that wait times are ridiculously long (we heard CIBC was 3 hours today), but they are allowing deferral between 4 and 6 months on personal mortgage payments. Interest will still continue to accrue on your mortgage, it is only principal payments which are being deferred.
    • We have heard that all banks are treating these deferral programs differently.  Some are rolling the deferred principal and interest to the end of your mortgage, some are rolling into the balance of payments on the amortization and some are requesting interest only payments.  Please check with your individual banks, and read the fine print prior to going through this process, so that there are no surprises.
  • We have also heard that other lenders, car leasing agencies, and credit card companies are making payment arrangements on a case by case basis and have deferred or lessened payments, with little or no interest impact.
    • Some examples of what we are seeing - minimum payment waivers on credit cards, deferrals in their entirety with no payments required.
  • There is a six-month interest-free moratorium on the repayment of Canada Student Loans for all individuals currently in the process of repaying these loans.

Emergency Care Benefits

MARCH 18 (Updated Mar 26)


The Government introduced the Emergency Care Benefit providing up to $900 bi-weekly, for up to 15 weeks. This flat-payment Benefit would be administered through the CRA and provide income support to:

  • Workers, including the self-employed, who are quarantined or sick with COVID-19 but do not qualify for EI sickness benefits.
  • Workers, including the self-employed, who are taking care of a family member who is sick with COVID-19, such as an elderly parent, but do not quality for EI sickness benefits. 
  • Parents with children who require care or supervision due to school closures, and are unable to earn employment income, irrespective of whether they qualify for EI or not.

(Application for the Benefit will be available in April 2020, and require Canadians to attest that they meet the eligibility requirements. Once we receive more details on this program we will share them out.)

Income and Tax Relief

MARCH 18 - (Updated Mar 26)

  • Introduction of a one time payment to low and modest income families through the GST/HST credit in May 2020
  • Increase of the Child Tax Benefit for 2019-2020 by $300 per child. Beginning May 2020.
  • Reducing required minimum withdrawals from Registered Retirement Income Funds (RRIFs) by 25% for 2020 (immediate)
  • For individuals  the personal tax return filing due date will be deferred until June 1, 2020
  • All taxpayers can defer, until August 31, 2020, the payment of any income tax amounts that become owing on or after today and before September 2020. This relief would apply to tax balances due, as well as instalments, under Part I of the Income Tax Act. No interest or penalties will accumulate on these amounts during this period. (immediate)

For Canadians who lose their jobs or face reduced hours as a result of COVID’s impact, the Government is: 

  • Introduction of the Canada Emergency Response Benefit - See above for details and qualification
  • Introducing an Emergency Support Benefit delivered through the CRA to provide up to $5.0 billion in support to workers who are not eligible for EI and who are facing unemployment. (More info to come as it becomes available) - NO LONGER AVAILABLE, REPLACED BY CERB ABOVE
  • Implementing the EI Work Sharing Program, which provides EI benefits to workers who agree to reduce their normal working hour as a result of developments beyond the control of their employers, by extending the eligibility of such agreements to 76 weeks, easing eligibility requirements, and streamlining the application process. This was announced by the Prime Minister on March 11, 2020.

Emergency Isolation Support - Alberta Only



The Alberta government announced a one time payment to qualifying Albertans to bridge the gap until the Federal Program kicks in.

  • Eligible working Albertans can receive a one-time emergency isolation support payment of $1,146 if they are required to self-isolate or are the sole caregiver of someone in self-isolation and they have no other source of pay or compensation.
  • You do not Qualify if you weren't working right before you were asked to self isolate

Here's the link with all of the details - Alberta Emergency Isolation Support

Property Tax Relief



The Ontario Provincial government is working with municipal partners to reduce/defer residential property taxes. Two proposals are on the table

  • Defer $1.8 billion in property taxes for 90 days (including the provincial education tax)
  • Postpone the 2021 property tax reassessment

Here's the link with the full details - Ontario Action Plan

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Employment Insurance Applications


Here are the links to apply online for EI depending upon your situation:

Note: The 1 week waiting period can be waived with the sickness benefits application only.  Your employee has to call the following number  1-833-381-2725 (toll-free). As of yesterday, it was a 2-3 hour wait on hold. PLEASE make sure that the employee has already filled out the application for EI benefits, or they may be asked to complete it and then call back.

Employment Insurance Sick Benefits


For those employees that have been or are being laid off because of quarantine or self-isolation, I had mentioned that the 1 week waiting period has been waived. Your employees however, do have to call in to have this waiting period waived. The number is 1-833-381-2725 (toll-free).

From what we have heard so far, the expected wait time to be on hold with this number is 2-3 hours.  Please make sure that your employees have completed the application for EI benefits, otherwise they will be told to do so and then call back.

Here's the link again related to EI Sick Benefits  - EI Changes.

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Tax Deadlines


  • Personal Tax Deadline deferred until June 1st (however it is recommended that if you are expecting a refund, or rely on the Child Tax payments, or GST credits to file your return as soon as possible to avoid interruption of those payments. CRA is still processing returns)
  • All tax payments or installments due can be deferred until August 31, 2020

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Service Ontario Renewal Delays


Service Ontario Delay of Renewals - Ontario gov't has released notice that renewals of the following are currently not mandatory. (Some renewals are available online)

Until further notice, you will not need to renew these products, even if they have expired:

• health cards
• driver’s licences
• licence plate stickers
• Ontario Photo Cards
• Commercial Vehicle Operator Registration certificates

Government Travel Assistance


Travel Assistance - If you, your family, friends or clients are Canadian and are still abroad, there is government help to get you home, up to $5000.